SHIPPING, RETURNS, EXCHANGES & REFUNDS
Unfortunately, shipping out of Africa today is still similar to the days when African merchants loaded up camel caravans and had to cross the sandy deserts laden with the exotic riches of Africa.
My fabrics go through the same rigours crossing the Atlantic and Pacific Oceans getting you.
We are still a continent in development, trying to catch up to your well functioning systems and processes.
Being way behind means I face a lot of logistical challenges getting fabrics to you.
The obvious consequence is the high cost of shipping.
Currently, I am in partnership with DHL and all orders are shipped with them. Orders that meet the weight requirements that make it justifiable are shipped directly to the owners.
However, smaller orders are shipped to fulfilment partners in different countries and are then forwarded to their respective owners.
That is the best way I have found to ship for now, that makes it the most affordable and safe.
Please bear with me; I am constantly working and looking out for ways to ship to you in a secure, fast and affordable way.
The hassles of Shipping has brought me to the edge of abandoning the business so many times but I am glad I stayed on because things are a whole lot better than they used to be.
That comforts me. I take every little progress as a sign that things can only get better; costs will get lower and there will be more options of service providers.
I have to acknowledge all of you who were never deterred by the higher than average costs, you kept me in business.
Thank you so much.
Until things get better, I promise to keep doing my best supplying you with the best fabrics I can possibly find in the best possible way I can.
I hope this chart helps you plan out your shopping better rather than discourage you from buying from me.
God bless you always!
RETURNS, EXCHANGES AND REFUNDS
Purchased products can be returned for a store credit within 10 days of original purchase, provided they are in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number.
However, items sold as a part of a daily deal are "final sale". Since they are offered at a discount, not be refunded.
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items or poor quality fabric that has colour runs, we will replace them. Send it back and an identical (where available) replacement item will be sent to the buyer at no additional cost. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item. As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number.
Send all returns to:
Quilt Africa Fabrics
P.O. Box 4474
Garki Post Office
Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.
All prices are in US dollars. We are not responsible for any exchange rate differences.